Returns and Refunds

Return and Refund Policy

Let's create brilliant moments.

At Lumicorne, we are committed to offering superior quality lighting products and to striving for the full satisfaction of our customers. We understand that certain situations require the return of products. Our returns and refunds policy is designed to be as simple and efficient as possible.

1. Return Conditions

• Return Period: Customers have 14 calendar days from the date of receipt to return a product purchased on the Lumicorne website.

• Product Condition: To be eligible for return, the product must be in its original condition, unused, and accompanied by its original packaging.

• Required Documentation: A copy of the invoice, delivery note, or order confirmation must be included in the return package.

2. Return Procedure

• Return Request: To initiate a return, contact our customer service to obtain a return authorization (RMA) number.

• Product Packaging: Be sure to package the product carefully with all accessories, manuals, and documentation provided.

• Return Label: A return label will be sent to you following generation of the RMA. Apply this label to your package.

• Return Shipping: The package must be sent to the address provided by our customer service.

• Confirmation of Receipt: You will receive a confirmation email once we have received and inspected the returned package.

3. Refund Policy

• Processing Time: Refunds are issued within 7 business days of receipt of the returned product.

• Reimbursement Method: The refund will be made via the same payment method used during the purchase, unless otherwise agreed.

• Return costs: Return costs are the responsibility of the customer, except in the event of receipt of a defective product or an error on our part.

Contact us

For any questions or additional assistance, do not hesitate to contact our customer service through the contact form available on our website, or by email at contact@lumicorne.com .

Thank you for choosing Lumicorne to light up your world.