Privacy Policy

PRIVACY POLICY

LUMICORNE — lumicorne.com

Version effective as of April 1, 2026

1. Data Controller

The data controller for data collected via lumicorne.com is:

  • PARANT Grégoire

  • 35 avenue du Val d'Erdre, 44300 Nantes, France

  • Email: contact@lumicorne.com

  • Phone: 07 83 49 94 68 (Mon–Fri, 9am–6pm)


2. Data Collected

As part of using the site and processing orders, Lumicorne collects the following data:

  • Identity: surname, first name

  • Contact details: email address, phone number, shipping and billing postal address

  • Order data: purchase history, ordered products, amounts

  • Payment data: processed directly and exclusively by Shopify Payments and Klarna — Lumicorne does not have access to full bank details

  • Browsing data: IP address, browser type, pages visited (via analytical cookies, with prior consent)


3. Purposes and Legal Basis of Processing

The collected data is processed for the following purposes:

  • Performance of the sales contract: order processing, manufacturing, delivery, invoicing (legal basis: contract performance)

  • After-sales service: management of returns, complaints, warranties (legal basis: contract performance)

  • Legal obligations: retention of invoices and accounting data (legal basis: legal obligation)

  • Commercial communications and newsletter: only with the explicit and prior consent of the customer (legal basis: consent)

  • Site improvement and audience analysis: traffic measurement via analytical cookies (legal basis: consent)


4. Retention Period

  • Order and billing data: 10 years from the close of the accounting year (legal obligation)

  • Customer data (account, history): 5 years from the last order

  • Commercial prospecting data: 3 years from the last contact

  • Browsing data (cookies): maximum 13 months


5. Recipients of Data

Personal data may be transmitted to the following recipients, strictly within the scope of their mission:

  • Shopify Inc. (hosting, payment processing) — headquartered in Canada, transfer governed by EU standard contractual clauses

  • Klarna Bank AB (installment payment) — subject to its own privacy policy

  • Carriers and logistics providers (for order delivery)

  • Meta Platforms (Meta Pixel — advertising targeting), with prior consent

Lumicorne does not sell, rent, or assign any personal data to third parties for commercial purposes.

6. Your Rights

In accordance with the amended French Data Protection Act (Loi Informatique et Libertés) and the General Data Protection Regulation (GDPR n° 2016/679), you have the following rights:

  • Right of access: obtain a copy of your data

  • Right to rectification: correct inaccurate or incomplete data

  • Right to erasure: request the deletion of your data (subject to legal retention obligations)

  • Right to restriction of processing: restrict processing in certain cases

  • Right to data portability: receive your data in a structured format

  • Right to object: object to processing for reasons relating to your particular situation

  • Right to withdraw consent: at any time for processing based on consent (commercial communications, cookies)

To exercise these rights, send your request by email to contact@lumicorne.com. Lumicorne commits to responding within a maximum of 30 days. In case of an unsatisfactory response, you can file a complaint with the CNIL (www.cnil.fr).

7. Cookies

The lumicorne.com website uses cookies. A cookie is a small text file placed on your device when you visit a site.

  • Strictly necessary cookies: essential for the functioning of the site (cart, session, security) — do not require consent

  • Analytical cookies (Google Analytics): audience measurement and visitor behavior — require your prior consent

  • Advertising cookies (Meta Pixel): targeting and measurement of advertising campaigns — require your prior consent

You can accept or refuse non-essential cookies via the consent banner displayed during your first visit, or at any time via your browser settings.

8. Data Security

Lumicorne implements appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure: secure HTTPS connection, restricted data access, secure hosting via Shopify. Payment data is processed directly by our PCI-DSS certified payment partners.

9. Policy Modifications

Lumicorne reserves the right to modify this privacy policy at any time. In the event of substantial changes, users will be informed by email or via a visible notice on the site. The current version is the one displayed on the site on the date of consultation.

10. Contact and Complaints

For any questions regarding this policy or to exercise your rights:

  • Email: contact@lumicorne.com

  • Mail: PARANT Grégoire — Lumicorne, 35 avenue du Val d'Erdre, 44300 Nantes

If you believe that the processing of your data does not comply with applicable regulations, you have the right to file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL): www.cnil.fr — 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.


LUMICORNE — contact@lumicorne.com — 35 avenue du Val d'Erdre, 44300 Nantes — SIRET 91293089800024