Your questions, our answers.
All you need to know before launching your project.
How much does a custom sign cost?
The price depends on the size, colors and complexity of the design. Néon Express starts at €249 for a simple logo. Custom designs range from €350 to €2500 depending on the project. Request your free quote for an exact price within 24 hours.
Can I pay in installments?
Yes, 3-interest-free payment with Klarna available from 35€. Visa, Mastercard and Paypal accepted.
What logo formats do you accept?
JPG, PNG, PDF, AI, SVG, EPS, HEIC, PSD. If you don't have a logo, describe your project in a few words and Pablo will transcribe it into a photorealistic 3D mock-up.
What is the actual lifespan?
100,000 hours, or more than 34 years at 8 hours per day. No replacement needed, high-density EcoLED Flex technology.
What is the actual delivery time?
5 to 7 business days from mock-up approval. Custom production at an EU partner factory then secure delivery.
Do you ship internationally?
Yes, in 30 countries including Europe, the Middle East, and Africa. Universal adapter included, compatible with all outlets.
What if the sign arrives broken?
Special reinforced fragile packaging, secure delivery with tracking. In case of breakage during transport, we replace it free of charge within 10-15 days. No advance payment from your side.
Can I track my order?
Yes, real-time tracking via the Track My Order page. You also receive email notifications at each stage.
How to install my sign?
Quick-fix kit included with installation guide. Installation in under an hour, no special tools required. Plugs into a standard outlet.
How much energy does a sign use?
Between 10 and 25W depending on the size, which is equivalent to a domestic LED bulb. 84% less than a traditional gas neon. Energy class A++.
Can my logo be used outdoors?
Yes, outdoor option available (+10%) with IP67 protection against humidity and bad weather. Ideal for terraces, storefronts and outdoor events.
Does the sign make noise?
No, 100% silent. Unlike neon gas, there is no buzzing. Ideal for studios, offices, restaurants, and bedrooms.
What does the 2-year warranty cover?
Parts, labor, and LEDs covered. In the event of a manufacturing defect, replacement or repair covered. No charge.
Can I return my sign?
Since signs are custom-made personalized products, they are not eligible for the right of withdrawal (Article L221-28 of the French Consumer Code). That's why we offer you a 3D mock-up for validation before production.
What to do in case of a dispute?
In case of disagreement, first contact our team at contact@lumicorne.com or via WhatsApp. We are committed to finding an amicable solution as quickly as possible.
If no solution is found within two months, you can refer the matter free of charge to our consumer mediator (Article L.612-1 of the Consumer Code):
CM2C — 49 rue de Ponthieu, 75008 Paris
www.cm2c.net · contact@cm2c.net
European Platform: ec.europa.eu/consumers/odr
Does the sign comply with CE standards?
Yes, manufactured in a CE-certified partner factory with systematic quality control before shipment. European conformity guaranteed.
Do you offer a reseller program?
Yes, we support interior designers, fit-out companies, and event agencies with preferential conditions: negotiated prices, priority mock-ups, dedicated deliveries. Contact Pablo to discuss a tailor-made partnership.
Do you offer bulk discounts?
Yes, from 5 neons ordered together, preferential conditions apply. Ideal for restaurant chains, franchises, multi-site events or serial store openings. Request a group quote via Pablo.
Do you accept 30-day payment terms for businesses?
For validated professional orders, we will consider on a case-by-case basis the possibility of 30-day end-of-month payment, subject to presentation of a Kbis (company registration document) and accounting validation. To be discussed directly with Pablo upon contact.
Do you have a dedicated contact for business accounts?
Yes. Pablo directly assists each professional client, from the initial discussion to final delivery. No hotline, no bot, no switchboard: a single point of contact available via WhatsApp or email for the entire duration of your project.
Another question?
Pablo answers all your questions within 24 hours. No commitment.